Server Hardware Troubleshooting

Hardware Troubleshooting Wizard

When a server hardware fault event occurs the system lights the Service Action Required LED and captures the event in the system event log (SEL). If you have set up notifications through Oracle ILOM, you also receive an alert through the notification method you chose. When you become aware of a hardware fault, you should address it immediately.

Identify the server subsystem containing the fault.

You can use Oracle ILOM to identify the failed component.

Review the Product Notes.

Once you have identified the hardware issue, review the Sun Server X4-8 Product Notes. This document contains up-to-date information about the server, including hardware-related issues.

Prepare the server for service using Oracle ILOM.

If you have determined that the hardware fault requires service (physical access to the server), use Oracle ILOM to power off the server, activate the Locate LED, and take the server offline.

Prepare the service work space.

Before servicing the server, prepare the work space, ensuring ESD protection for the server and components.

Service components.

To service the components, see the removal, installation, and replacement procedures in this document.

Note - A component designated as a FRU must be replaced by Oracle Service personnel. Contact Oracle Service.

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