Server 101

Tips about how to be a good waiter, starting from greeting to customers to seeing them out, were very nicely presented by Bruce Bushel. His 101 tips for restaurant servers have become a sort of a “Server’s Bible”

Rules of good serving are reflections of tradition, culture, and respect to customer and your restaurant profession. The rules are very old and new ones don’t need to be invented

WAITER GURU

1. Do not let anyone enter the restaurant without a warm greeting.

2. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.

3. Never refuse to seat three guests because a fourth has not yet arrived.
4. If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may be tired and hungry and thirsty, and they did everything right.

5. Tables should be level without anyone asking. Fix it before guests are seated.

6. Do not lead the witness with, “Bottled water or just tap?” Both are fine. Remain neutral.

7. Do not announce your name. No jokes, no flirting, no cuteness.

8. Do not interrupt a conversation. For any reason. Especially not to recite specials. Wait for the right moment.

9. Do not recite the specials too fast or robotically or dramatically. It is not a soliloquy. This is not an audition.

10. Do not inject your personal favorites when explaining the specials.

11. Do not hustle the lobsters. That is, do not say, “We only have two lobsters left.” Even if there are only two lobsters left.

12. Do not touch the rim of a water glass. Or any other glass.

13. Handle wine glasses by their stems and silverware by the handles.

14. When you ask, “How’s everything?” or “How was the meal?” listen to the answer and fix whatever is not right.

15. Never say “I don’t know” to any question without following with, “I’ll find out.”

16. If someone requests more sauce or gravy or cheese, bring a side dish of same. No pouring. Let them help themselves.

17. Do not take an empty plate from one guest while others are still eating the same course. Wait, wait, wait.

18. Know before approaching a table who has ordered what. Do not ask, “Who’s having the shrimp?”

19. Offer guests butter and/or olive oil with their bread.

20. Never refuse to substitute one vegetable for another.

21. Never serve anything that looks creepy or runny or wrong.

22. If someone is unsure about a wine choice, help him. That might mean sending someone else to the table or offering a taste or two.

23. If someone likes a wine, steam the label off the bottle and give it to the guest with the bill. It has the year, the vintner, the importer, etc.

24. Never use the same glass for a second drink.

25. Make sure the glasses are clean. Inspect them before placing them on the table.

26. Never assume people want their white wine in an ice bucket. Inquire.

27. For red wine, ask if the guests want to pour their own or prefer the waiter to pour.

28. Do not put your hands all over the spout of a wine bottle while removing the cork.

29. Do not pop a champagne cork. Remove it quietly, gracefully. The less noise the better.

30. Never let the wine bottle touch the glass into which you are pouring. No one wants to drink the dust or dirt from the bottle.

31. Never remove a plate full of food without asking what went wrong. Obviously, something went wrong.

32. Never touch a customer. No excuses. Do not do it. Do not brush them, move them, wipe them or dust them.

33. Do not bang into chairs or tables when passing by.

34. Do not have a personal conversation with another server within earshot of customers.

TRIPP LITE TRIPP LITE KVM Switch USB Server Interface Unit HD15 USB RJ45, 8 Pack (B078-101-USB-8)
Personal Computer (TRIPP LITE)
  • Eliminates the need for thicker, heavier KVM cables
  • Compact, lightweight design
  • Plug and Play, no software required
  • No power supply required
  • 8-Pack of B078-101-USB-1 Server Interface Units
  • Needed to connect a USB Server to a B070 / B072-Series Net Commander KVM switch via Cat5e cable
  • Easy to install; no software needed
  • Allows a recommended maximum distance of 100ft from KVM to computer/server via Cat5e cable
  • Compact and lightweight design
  • 1-year limited warranty
The Fulham Group Cuisinart CPS-101 Alfrescamore Pizza Server, Silver/Black
Lawn & Patio (The Fulham Group)
  • 7 serving length
  • Stainless steel design
  • Comfortable grip
  • Hanging loop
Startech StarTech 2U Universal Vented Rack Mount Cantilever Shelf for 19-Inch Server Racks - 16-Inch, Black (CABSHELFV)
Personal Computer (Startech)
  • Fits all standard 19-Inch server racks
  • External Depth: 406.4 mm [16 in]; External Height: 88 mm [3.5 in]; External Width: 482.7 mm [19 in]
  • Frame Type: Steel; Mounting Options: Front Mount (Front Only); U Height: 2U
  • Included in Package: 1 - 2U Fixed Rack Shelf, 4 - M5 Screws, 4 - M5 Cage Nuts, 1 - Instruction Manual
  • This durable fixed rack shelf can hold up to 22kg (50lbs) of equipment
  • This TAA compliant product adheres to the requirements of the US Federal Trade Agreements Act (TAA), allowing government GSA Schedule purchases
Startech StarTech.com 12U Adjustable Depth Open Frame 4 Post Server Rack with Casters/Levelers and Cable Management Hooks 4POSTRACK12U Black
Personal Computer (Startech)
  • Store your servers network and telecommunications equipment in this adjustable 12U rack
  • 12U Adjustable Depth Open Frame 4 Post Server Rack Cabinet
  • Flat Pack w/ Casters Levelers Cable Management Hooks
  • 4 Post Rack
  • 12U Server Rack
  • Supports a static loading capacity of 1200lbs (544kg)
  • Easy-to-read Unit (U) and depth adjustment markings
Fashioncraft Beach Theme Wedding Knife & Cake Server Set, 1
Kitchen (Fashioncraft)
  • 13 long knife and 10.5 server
  • have stainless steel tops and white poly resin handles with dipped beaded design tops
  • comes delightfully packaged in a white with ivory seashell design gift box with a clear acetate window front

Related posts: